Customer Experience Vs Customer Service

Nowadays, customer experience and customer service have become buzzwords in the business-centric milieu. However, customer experience, customer service, and even customer care are so confusing, that often businesses don’t bother to invest separately. No doubt, these are much puzzling, yet different. A clear-cut differentiation is essential as customer experience is …

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Pinterest says AI reduced reported self-harm content by 88%

Today’s World Mental Health Day, a day for global mental health education, awareness, and advocacy against social stigma first celebrated in 1992 at the initiative of the World Federation for Mental Health. In recognition of it, Pinterest this morning detailed the ways it’s helping to better serve those struggling with …

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Testing for Connected Cars – How Does It Work?

Illustration: © IoT For All The automotive industry has come a long way from early fossil fuel-driven vehicles to those including hybrid and fully electric systems, but aside from power-type advancements, car manufacturers have been making leaps in other areas. Today’s developments have seen the advent of connected and self-driven …

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